A customer paid but it says unpaid
Why a payment might not show yet, and what to do.
Open the invoice. Each time a sent invoice is opened, Habaqa checks with the payment provider for online payments that haven't shown yet. A payment it finds is recorded once, the status updates and a receipt is issued.
Paid by transfer
A transfer into your bank doesn't mark the invoice paid by itself. Check your bank app, then add it under Record payment.
Still unpaid
- Ask the customer how they paid.
- If online, open the invoice again.
- If it still doesn't show, contact us with the invoice number.
Tip An online payment is never counted twice, however many times the invoice is opened.
Still stuck? Contact us